At Match the Hatch, we pride ourselves on delivering quality products and great service. If you’re not completely satisfied with your purchase, we’re here to help.

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Returns

• You may return any unused item in its original condition within 30 days of purchase for a full refund or exchange.

• Please ensure the product is in its original packaging and accompanied by proof of purchase.

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Faulty or Damaged Products

• If you receive an item that is faulty, damaged, or not as described, please contact us within 14 days of delivery.

• We will arrange a replacement or issue a full refund at no additional cost.

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Change of Mind

• Returns for change of mind are accepted; however, return shipping costs will be the responsibility of the customer.

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How to Request a Return
To start a return, please email info@matchthehatch.com.au with your order number, details of the item, and the reason for return. Our team will provide instructions for the process.